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As you can imagine, I get lots of emails. I would like to respond to everyone, it’s just physically impossible. I have an AWESOME customer support team, they will read your message. There is a good chance they will forward it to me.
We read every message that comes in and strive to respond to our emails within 48 hours.
For the fastest reply, submit a ticket here:https://tsbmedia.zendesk.com/hc/en-us/requests/new.
Depending on the ticket volume it can be as quick as a few hours. If you feel we may have missed your message, email us at: firstname.lastname@example.org.
We’re usually available Monday – Friday, 9AM to 11PM Eastern). We are available Saturdays and Sundays, but might take a little longer to reply.
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